Shut down

Tuesday’s flight was rescheduled for Wednesday. Wednesday’s rescheduled flight was set to go out at 11:00 AM. Then 2:00 PM. And then 7:00 PM. When I finally heard from Jorge, calling, I assumed, to say he had safely arrived at his destination, he was still at the airport. They were now estimating a 9:00 PM departure. He was going to forget it and head home. Two hours later, when he had not arrived, trying to discover whether or not they did indeed take off, I had to go through a ridiculous series of phone calls. The airline 800 number is only active Monday through Friday 8:30 - 5:00. No help there. A call to their reservation service, handled through another major airline, produced a drone who would not tell me whether or not the flight had actually left the airport due to “privacy policy,” despite this information being readily available online and I was stuck on the phone with her to ensure that at least, with only dial-up, I would hear the call waiting signal if Jorge tried to reach us. Another call to a slightly more helpful rep, who placed her own call to the actual desk agent at the airport, who in turn supposedly contacted the flight control tower, and relayed the information that they now expected the flight to depart the airport at midnight. Alas, four of their six aircraft were grounded for repairs, one was grounded due to inclement weather, and the only operable plane was coming in on a flat tire. We apologize for any inconvenience!

This morning, after 8:30 AM, I was told they flew out last night at 7:40 PM and the return flight, arriving at 2:00 PM today, was expected to be on time.

Right.

Meanwhile yesterday, the bus never arrived to pick up the girls in the morning for school, our local bank branch was closed because of staff shortages, the attorney was late coming back from lunch, other key airline employees were absent from work, and two of our favorite eateries were closed, all supposedly on account of the weather, yet Jorge and I were both able to navigate numerous landlslides, flooded areas, and road washouts, and Jorge reached the airport via time-consuming, labryinthine detours. Makes you wonder how much of our current weather crisis is legitimate and how much an excuse to shirk responsibility.

Phone and internet service are prohibitively expensive and internet service is still predicated on usage and contracts with heavy cancellation penalties. Even the fastest connections are not capable of keeping up with the rest of technologically advanced society.

It’s pretty third-world here, for a developed country. How do businesses manage to get work done?


Without continual growth and progress, such words as improvement, achievement, and success have no meaning.

-- Benjamin Franklin